Q: Are you integrated with Jet?
A: We offer two options for integrating with Jet.com. Please get in touch with one of our representatives for information about which option best fits your needs.
Q: Beyond my question on Jet, what other marketplace integrations do you offer?
A: We have a list of supported integrations published here. The list always expanding, so if you’re interested in one that’s not yet published, reach out to us to inquire about its status.
Q: I don’t have any relationships with any retailers and am going live with my product next month. Will you be able to assist in establishing drop ship relationships for me with retailers like Walmart.com?
A: We do not have direct contacts or a relationship with Walmart that allows us to make introductions. However, we work with a number of retailers that we can reach out to on your behalf. Please contact us for more information.
Q: Do you have an list of pre-existing retailers integrations?
A: We are already integrated with a number of retailers. The list is evolving too quickly to maintain a published list and we can integrate with almost any retail channel in as little as three weeks (assuming no there is no missing functionality). Please reach out to us with your specific needs and we’ll confirm that the integration exists or determine if it can be established within your timeline.
Q: Can the Shipwire platform help customers generate packing lists and commercial invoices, or do customers need to be prepare their own format for each order?
A: Yes. These things fall under Retail Compliance features, which are included in our Drop Ship for Suppliers solution.
Q: Can we select retail channels that do not have existing relationships with Shipwire (ones that aren’t listed)?
A: Yes. There are many retailers that we have not yet integrated, but almost any integration can be made available in as little as three weeks.
Q: I manufacture a product from scratch and believe I need a UPC to meet Retail Compliance. Is there anything Shipwire offers or knows of to assign UPCs? Do any of these retailers NOT require a UPC because of how it is integrated with Shipwire?
A: UPCs are typically a requirement to do business with many big box retailers, but it is different for each retail organization. UPCs are NOT a requirement to leverage Shipwire’s Drop Ship for Suppliers solution, but may be a Retail Compliance requirement. It is advised that you request a Retail Compliance guide from a given retail channel, then contact us to understand what is necessary and what is not. We can help with labeling of products with UPC codes if needed.
Q: Who typically sets the sales price on a retailer’s website via this drop ship solution? In other words, how do I avoid having my product discounted; I don’t want the pricing to be out of alignment with pricing on my other sales channels?
A: As a Brand or Manufacturer, you have the ability to set Minimum Advertised Pricing (MAP), which dictates the lowest price at which a retailer can advertise your product.
Q: Great service. Should we be doing this (Drop Ship for Suppliers solution) before we have a connection with the retailer?
A: Absolutely. Please reach out to us for some guidance and best practices to get started.
Q: Are the companies (that Shipwire is fulfilling orders for via this solution) already selling through the retailer in order to drop ship to them?
A: Not necessarily. In many cases, the first order fulfilled is fulfilled through the Shipwire Drop Ship for Suppliers solution.
Q: If I work with a retailer that is not yet connected to Shipwire, do I need to ask them to use the shipping solutions/cost provided by Shipwire?
A: No, not at all. The solution and relationship is between yourself, the manufacturer or supplier, and Shipwire. We are an extension of your logistics or warehouse operations.
Q: Does shipwire take responsibility for chargebacks related to the fulfillment component?
A: No. Shipwire does not assume liability for any chargebacks related to the fulfillment component. We do our best to prepare shipments to meet Retail Compliance guidelines.
Q: Is the ecommerce contact different from the brick and mortar contact?
A: It depends on the size of the company. In a smaller organization, the ecommerce and brick and mortar contacts may be one and the same. In larger organizations, the responsibilities are usually owned by different people, but both people could be valuable to your relationship with a company.
Q: Do the ecommerce programs (from the big retailers) require “slotting fees” to be paid before they work with us (manufacturers or suppliers)?
A: No. We have not seen that before.
Q: How do retailers get paid?
A: Retailers receive the full retail selling price of products at the point of transaction. Technically, retailers gets paid before you do, which is part of what makes this architecture attractive to you.
Q: What are the next online retailers? You listed Amazon and Target on your webinar invitation — are they up and running through Shipwire?
A: Amazon is part of our solution. Target is on the roadmap.
Q: What does it look like on the retailer side? If a merchant doesn’t yet work with Shipwire, how do they integrate their ecommerce system for drop shipping?
A: When integrating with a retailer’s ecommerce software and accept orders from it, Shipwire builds any requirements and compliance specifications into the Drop Ship for Suppliers solution setup fee.
Integrating with a manufacturer/supplier’s ecommerce software can usually be done using one of Shipwire’s pre-built integrations. There are hundreds of these integrations and they can connect to almost any platform. Most are free, and a few come with a one-time or recurring fee.
Q: What is the typical billing cycle? What are the frequency of payouts?
A: In a drop ship relationship, an invoice is typically generated after each order is submitted, but invoices are often aggregated into bi-monthly or monthly invoices from the supplier to the retailer. This is all negotiable between the retailer and the manufacturer.
Q: Is the $1 shipping label fee all that Shipwire takes per shipment?
A: There is typically a cost per shipping label that is applied to each shipment, but each integration can be a bit different. Please contact us for pricing.
Q: Do you offer B2B solutions?
A: Yes. As part of Ingram Micro Commerce & Fulfillment Solutions, we can handle many complex B2B scenarios. Please reach out to us for more information.
Q: We are interested in expanding in Australia. We have no relationships there. Can Shipwire help?
A: We have some great relationships with Australian retailers and brands and we might be able to help. Please reach out to us for more information.
Q: Please clarify: Are you currently doing drop ship with Walmart.com and Target.com?
A: We have relationships with a number of retail channels, but many of them fall under confidentiality or nondisclosure agreements. Retailers advertised in the presentation are ones that we can confirm. For others, please contact us.
Q: Do you know the Retail Compliance requirements for Walmart.com and Target.com?
A: Yes, we are familiar with the Retail Compliance requirements for both of these retailers.
Q: Is our product placed in your warehouse on a consignment basis? How do we know when inventory is low and needs to be resupplied?
A: You own the inventory you place in our warehouses. You can configure our Inventory Alerts feature to notify you when product inventory levels fall below a certain point.
Q: How long is the setup process?
A: The setup process takes two to six weeks, depending on the retailer and the integration.
Q: How many fulfillment centers do you have and how is it determined which location our orders and inventory will be (shipped from)?
A: The Shipwire platform uses intelligent order routing to select the best fulfillment center to ship an order from, based on a number of factors including stock on hand, transit time, shipping costs and much more.
As the merchant, you have complete control over how much inventory is placed in each warehouse. We are happy to make some recommendations for the best strategy for your specific product mix and order history, based on our experience.
For the latest info on the location and number of fulfillment centers, please visit our map of Shipwire locations.
Q: Are there minimum and maximum numbers of SKUs you will support/fulfill?
A: No. There are no minimum or maximum SKU policies.
To discover more fulfillment resources, explore some of our topic-based collections or browse our resource library.