We're Here to Help

Payments and billing

No setup, handling, storage or receiving fees

Pay-as-you-go for order handling, storage, and shipping. Shipwire does not charge hidden fees. Any item you are billed for will be clearly identified, and within Shipwire’s Qualified receiving guidelines
 

No minimums or contract

There is never a minimum spending commitment when you sign up for Shipwire. No minimum contract requirements or other ‘lock-in’ rules apply. You pay based on your usage, without signing a contract. Beyond that, you have complete control over how long you participate in Shipwire, and you control the maximum you want to spend per item.
 

Pay with credit card, PayPal, or directly from your bank account

Shipwire accepts payment by credit card, PayPal, as well as direct transfers from your U.S. bank account. Note that credit card is limited to accounts storing less than 250 items.

You pay for your shipping prior to accruing costs (prepay).

Prepay allows you to pay in advance of receiving any activity. As you accrue shipping charges, we deduct the cost from your prepaid balance. We will receive new merchandise, and ship your orders, as long as there are adequate funds in your account, so be sure to regularly check your account balance. To help you keep your account balance up-to-date, we’ll email you when your funds run low.
 

Pricing

Shipwire has purposely aligned the way it prices handling with the needs of the fast-growing business. Our pricing is designed to be simple and transparent, automatic without needing for constant oversight, and to reward increased ordre volume with lower handling rates. You can learn more about our pricing on our order handling support page.

Shipwire pricing is listed clearly on our Pricing page, and you can get started without signing any contracts.
 

Storage and support

Calculating your storage & support cost will tell you the price for the combination of storage space, unique products (SKUs), and inventory insurance that is ideally suited for your business. You can do this in the Account Summary panel of your Shipwire Dashboard, by clicking See details under Storage & Support, and then clicking Explore pricing levels.
 

Receiving payment and billing

Familiarize yourself with the impact of sending merchandise.

Shipwire charges storage fees for products when they arrive at the warehouse. Once the inventory arrives at the dock and receiving is initiated storage fees will begin. If your receiving does not meet receiving guidelines or there is a special project attached to a receiving that delays it, you are still responsible for storage fees while the the products are being configured for storage.
 

Deposits on receivings

Because we incur the cost of receiving until the products ship, we may charge a security deposit for merchants storing a large number of items:

  • We charge merchants storing more than 500 items a security deposit. Upon exceeding 500 items in inventory, a deposit will be required.
  • By storing your products in Master Packs (e.g. more than one product nested inside a container defined with its own SKU), you can avoid being charged a security deposit.
  • Upon “breaking” a master pack, the individual products inside (i.e. eaches) will become available (i.e. good) inventory. If breaking a master pack sets the number of items stored above the 500 item threshold, a deposit will be required.
  • After “breaking a master pack,” its contents cannot be re-packed into a master pack unless a fee based project is commissioned.

If you have any questions please review the article Shipping in bulk or contact Customer Care
 

How do I pay shipping fees?

We pay all your shipping fees as they occur. Each of these fees is then debited from your Shipwire account balance, within 24 hours. You must maintain a minimum balance to cover a small percentage of expected shipping fees for your inventory. The minimum balance is recalculated daily, based on your inventory the previous day.
 

Can I use my own shipping accounts?

No, in order to provide a complete service, with simple bundled pricing, Shipwire must ship everything on its own shipping accounts. This applies to parcel and freight shipping.
 

What are the receiving fees?

People often ask us why we don’t charge a receiving fee; does that mean that there is no cost to receive with Shipwire? No, there is a cost to receive your products. Our receiving costs are included with our per item ship fees. We do this in-lieu of confusing and costly receiving fees, and to assist our merchants with minimizing their upfront cash outlay.

In the event you send Shipwire a high quantity of items, ship in bulk, dispose of obsolete inventory, or cancel service and ship your product back to yourself, please note:

  • Shipwire may require a security deposit for accounts with a high quantity of items. The number of items is determined at the time of receiving, and while a box can be broken down for individual shipping, it cannot be rebuilt for bulk shipping later. Sending product to Shipwire in Lots, and breaking it down as needed, can significantly reduce the number of items in your account. Here is an article to help you prepare for shipping in bulk at the time of receiving. This also applies to shipping in bulk back to yourself, or disposing of obsolete inventory in bulk.

If you have any questions about receiving, please contact us. We want you to feel comfortable that your inventory is set up in the most price-optimal way. This means that you need to do all your planning and packaging before sending merchandise.
 

How do I cancel service?

You are free to discontinue our service at any time without penalty. Your account will remain available to you. You can easily restart service later. There are no cancellation or startup fees. Simply submit an order for the last of your merchandise, and your fees will automatically stop after the last of your inventory has been shipped.

Limitations:

  • All inventory must be depleted for your fees to stop.
  • Shipping inventory to yourself is treated the same as shipping inventory to your customers. You must submit an order, and use one of our shipping services. You will need an account balance sufficient to cover the number of items being shipped.
  • Please note that the number of items is determined at the time of receiving, and while a box can be broken down for individual shipping, it cannot be rebuilt for bulk shipping later. Here is an article to help you prepare for shipping in bulk at the time of receiving.

 

How do I dispose of obsolete inventory?

To dispose of specific inventory, and have the inventory removed from your storage count, please sign into your account, click the Help button in the top right corner, and contact us.

Limitations:

  • Disposing of obsolete inventory is the same as shipping inventory, but without the shipping fee. You will need an account balance sufficient to cover the number of items being disposed of.
  • Please note that the number of items is determined at the time of receiving, and while a box can be broken down for individual shipping, it cannot be rebuilt for bulk shipping, or disposal, later. Here is an article to help you prepare for shipping in bulk at the time of receiving. This article is also applicable if your product is at risk for obsolescence and disposal in bulk.

 

Can I let my slow moving inventory sit indefinitely?

Shipwire is a shipping company first and foremost, therefore we reserve the right to apply long term storage fees or require that slow moving inventory be disposed of or shipped at your cost.
 

When do I start accruing costs?

You start accruing costs the day we receive your first inventory. At that time, you will need to enter billing information, and your subscription will automatically start.

In the case of a free trial, you start accruing costs the day you enter your first live order, in order to cover shipping fees. If after 30 days of us receiving your first inventory, you still have not shipped anything, your subscription will automatically start.


Was this article helpful?  Yes   No

Forgot your password?