Manage your locations
New Features Tour
- Add non-Shipwire fulfilled products
- Define locations and get orders in one dashboard
- Send inventory to new locations
- Receive orders and manage routing
- Process and ship from your location
- Automated customer delight
Add Non-Shipwire Fulfilled Products to Your Account
To enable Shipwire to route orders to your own location and optimize shipping rates among all your warehouses, first add any products that are not already defined in your Shipwire account. You can quickly add products with our Add Product wizard, or simply upload a spreadsheet. Quickly add new products through the “Add Product” wizard. Or just upload a spreadsheet with your products.
Store > Manage Products > Edit your Product Catalog > Add Product
Add as many locations as you are storing goods. These can include retail storefronts, garages, office locations or maybe you still manage your own small warehouse somewhere. Once you define a location Shipwire can optimize orders to that location and it will be included in your account’s warehouse network.
My Account > Warehouses > Configure My Location
When you log into Shipwire you will see your dashboard. See the new section called My Locations that lists your locations along with Shipwire warehouses — both show inventory status at a glance. Navigate to Warehouses and configure as many new locations as you’d like.
My Account > Dashboard
Send inventory to new locations
After you have added your locations, you need to send goods to them to let Shipwire know what inventory you have at these locations. The process is very similar to sending inventory to Shipwire warehouses. Navigate to “Send to Warehouse” in the Store section and specify what products and counts will be at the location. Note that in Step 2, the Choose a Warehouse selections include your own warehouses along with Shipwire locations. The last step is to confirm the products are already at the warehouse or are expected. This allows you to plan for inventory coming to your location, just like you would do for a Shipwire warehouse. Easy!
Store > Send to Warehouse
With your new locations and inventory you will have fine-grained control of what carriers to select, when to route orders to your locations or to Shipwire warehouses, whether to put orders on hold for review, and more.
Store > Send to Warehouse > Preferences
Receive Orders and Manage Routing
Knowing where you orders are takes just a quick glance at your dashboard. You have likely already configured the automation of your sales from your shopping carts, marketplaces, or buy-now buttons. You may check our complete list of compatible e-commerce tools and our API documentation if you wish to create custom solutions.
Your order can be routed automatically or manually — your choice. The Shipwire shipping rate optimization considers your locations together with Shipwire warehouses to determine the lowest cost shipping option based on proximity and stock levels.
My Account > Dashboard
The Dashboard gives you instant visibility to your orders.
You can zoom into a particular warehouse to see specific orders
In the dashboard, click on any location to see the status detail for orders routed to that warehouse. Now you can see what’s pending, processing, and shipping at your own locations in the same way as at Shipwire warehouses.
My Account > Warehouses > Selected Warehouse
Process and Ship from Your Location
Processing orders at your location is a simple 3-step process:
First. Review the order and shipping price by choosing Review Quote in your Warehouses screen.
Ship > Review Quote
Shipping rates are automatically calculated unless the type of shipping box is unknown to Shipwire. Click “more information needed” to specify a box size. After you enter dimensions for your first few orders, Shipwire will learn what sizes to match with what goods and your rate calculations will become automatic.
Edit shipping box dimensions once
- Once you are satisfied with your orders. Print your shipping labels one at a time, or in batch
Second. Confirm the labels and print them on your local printer by choosing Print Labels. You can print labels one at a time or in a batch, and if you need to send them to someone else for printing, you can export them in PDF file format.
Ship > Print Labels
Print label 1 of 3
Print label 2 of 3
Print label 3 of 3
Package the order, apply labels, and sent it on its way. Use the Mark Complete button to indicate that the order has been shipped. Shipwire will automatically sync tracking numbers and update inventory levels with your shopping carts, marketplaces, and other e-commerce tools.
Ship > Mark Complete
Automated Customer Delight
When you check off “Mark Complete”, you initiate customer follow-ups via your Delight tool configurations. Even if you’ve shipped from your own location, customer notification is all automatic according to the way you’ve set up your customer “Delight” preferences.
In the Delight section of Shipwire, customize your confirmations and messages to your buyers about tracking their order, returns, and support. You can delight them with a thank-you, and even set up a customer support portal they can visit any time to see the status of their order.