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Shipwire Anywhereâ„¢ FAQ

Q. What is Shipwire Anywhereâ„¢?

A. Shipwire Anywhereâ„¢ is free order management software that that turns any garage, office or warehouse into a Shipwire warehouse.

Q. Why are my Amazon orders only imported once per day?
A. Shipwire queries your Amazon cart hourly. In addition Shipwire uses the XML Order Reports to import your orders. By default the generation of these reports happens daily, hence your orders are available for import only once per day. To import your orders in a more timely manner you can change the Amazon cart configuration to generate XML order reports hourly. To do this, see the Amazon Help article.

Q. What problem does Shipwire Anywhereâ„¢ solve?

A. Many businesses don’t outsource 100% of their order fulfillment. Shipwire Anywhereâ„¢ is designed for today’s online seller who ships from a combination of outsourced Shipwire warehouses and any mix of in-house shipping locations, whether they be an office, garage or small warehouse.

One Shipwire account gives you the power to automate all your order processing. Now route orders to inventory maintained in Shipwire warehouses or your own customer-managed ship-from locations. See all your sales orders and inventory levels in one comprehensive account dashboard.

Q. What can I expect during the Shipwire Anywhere beta period?
A. All features work and have gone through rigorous testing; but, we are looking for feedback from users.

Our “beta” of the Shipwire Anywhere functionality during July and August 2010 will be “private”, meaning these features are enabled for select accounts upon request. We are asking beta customers to provide feedback and participate in some very open ended product surveys that won’t take long. If this is something you would be willing to do, please contact Shipwire team to have your account enabled.

Q. How do the different locations operate?
A. Shipwire warehouses operate as they always have. You can now define your own, customer-maintained, ship-from locations.

When orders come into Shipwire warehouses, we pick, pack, and ship the order to your buyers. This is called outsourced order fulfillment. Once an order is shipped, your buyer gets tracking links sent from Shipwire or your e-commerce store, and inventory levels are updated. All the processes “behind the buy button” are automated and handled by Shipwire.

For customer-maintained ship-from locations, everything works pretty much the same way except for the physical shipping. You handle order fulfillment instead of Shipwire. This means you get the product from inventory (pick); put it in a package (pack); print and apply a label and put it in the mail or give it to a carrier (ship). Once an order is out the door, Shipwire then takes over to follow up with your buyers and update your store with inventory levels.

Q. What can a location be?
A. A location can be any place that you have inventory. Shipwire locations are warehouses maintained by our staff. Your locations can be retail stores, offices, warehouses, garages, or storage units anywhere you store goods.

If your supplier has the inventory and will drop-ship it for you, identify the supplier as a location, and when an order comes in you will e-mail the shipping labels and packing slips to them.

Q. How many Shipwire warehouses or my own locations can I add to my account?
A. As many as you’d like.

Q. What is the cost for routing orders to customer-maintained ship-from locations?
A.During the beta period, there is no cost to route orders to customer-maintained ship-from locations, you must pay for shipping costs through Shipwire.

Q. What is the cost if I use Shipwire warehouses to pick, pack, and ship my orders?
A. For orders shipped from Shipwire warehouses, our standard pricing applies.

Q. What if my locations are outside the United States?
A.We have a waitlist for this feature – TELL US YOU WANT IT: Use Shipwire Anywhere from an International “Ship-from” address

Today, we support routing orders to your own locations only within the United States. The global locations that are part of our services today are Shipwire warehouses. You could, for example, use your own warehouses locally and opt to outsource your shipping as you grow into global markets.

Q. How do I define a new location within my Shipwire account?
A.In your Shipwire account, go to “Locations” and click on the “Add Location” link. You will enter the location address and other details we need to automate your order routing and shipping rate calculations. You can edit your location details at any time.

Q. How do my own locations work with my other e-commerce tools? For example eBay, PayPal, Amazon or my Magento or Shopify Store?
A.All of the growing list of Shipwire “sell” e-commerce order automation tools work regardless of where orders are routed to – Shipwire locations, or customer-maintained ship-from locations.

Q. How I define inventory levels at My locations?
A. Once you define your products in your Shipwire account, you can send inventory to that location, just as you would a Shipwire warehouse. Select “Send-to-warehouse” in your account, input the counts per product SKU and select the location you have created, and click submit. This creates “anticipated” inventory. The final step is to confirm the goods are physically at the location which then turns them from anticipated inventory into “good” inventory, which means currently in stock.

Orders routed to a location where no “good” inventory is located will be considered back-ordered.

Q. Do SKUs I only have at my locations factor into Shipwire fulfillment pricing?
A. No. If you upload new products (aka SKUs) that you only have at locations under your control (not Shipwire warehouses), then these SKU’s will not be factored into your Shipwire account pricing (for our fulfillment services).

For example if you are on a pricing plan that includes 50 unique product id’s that you use for products in Shipwire warehouses, you will be able to upload 5, 10, 50, 100, or 500+ new SKU’s for your own location without impacting your pricing plan.

Q. How do I re-assign orders between Shipwire locations and my own?
A. You can easily change order routing manually. Change your mind and re-route any order before 1:00am when the order drops to a particular warehouse. By default, orders route to where you have inventory available for shipping and to locations that are geographically closest to the buyer’s ship-to address. You can manually re-route any order before the drop time. And, incidentally, Shipwire provides options in your shipping preferences about how to handle ties.

Q. There’s an order at one of my locations. How do I print labels and complete the order?
A. It’s a simple 3-step process:

  • Review the order and shipping price (automatically calculated by Shipwire).
  • Confirm the labels and print them on your local printer.
  • Package the order apply labels, and sent it on its way.

You can then let Shipwire’s automated order processing take over to complete your customer followup with shipping confirmation and thank-you email.

Q. How do I tell Shipwire what package sizes I have at my different locations?
A. Shipwire self-learns as orders come in. You’ll see this by monitoring the first few. Each order that comes in describes packaging dimension and weight details. Shipwire will initially guess your package dimensions based on optimal shipping characteristics. If we”re wrong, you will tell us what package dimensions you actually have and we’ll correct for future orders.

Q. Some of my inventory is with a supplier who drop-ships it to the buyer, can that be a location?
A. Yes. Set up your drop-ship supplier as a location and add inventory to that location. As orders come in, download the order .pdf’s and e-mail them to you drop-shipper. If your drop-ship supplier has specific order-output file types please contact Shipwire.

So there are no surprises, we are anticipating a small order processing charge for customers that don’t use Shipire warehouses for outsourced fulfillment.

Q.I have my own label printer and shipping accounts for my own warehouse. How can I use that with Shipwire?
A. For Beta, all labels must be printed through Shipwire for any orders routed to customer-maintained ship-from locations.

To request order output types other than Shipwire labels please fill out this waitlist to let us know you want it. More International postage and additional shipping label options

Q. How do I learn more?


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